Product "Rocking Horse" Product "Furniture Horse" Product "Stationery Horse" Product "Religious Item" Product "Decor Item"

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Frequently Asked Questions

  • Q : What is the material of wooden items?
    A : We use Monkeypodwood for carved items and Teakwood for furniture. Monkeypodwood is sometimes called Rainwood. It is easy to grow especially in rainy season.
  • Q : What is the material of horse’s hair?
    A : It is made from Nylon.
  • Q : What is the material of saddle?
    A : It is made from genuine leather.
  • Q : How does the factory dry the wood and what is the moisture content of finished products?
    A : Every piece of wood is kiln dried for 10-15 days and the moisture content is not more than 18%.
  • Q : What is the dimension tolerance of each item?
    A : As every pieces of our product is 100% hand-made, buyer should accept the dimension tolerance +/- 1-5 cms in the mentioned size.
  • Q : Is it possible to have color variation?
    A : Of course, it depends on the natural color of raw material. Monkeypodwood itself is a Reddish-Brown color in its natural color. However, from different part of the same tree you will find a wide spectrum of Reddish-Brown, this is the beauty of Monkeypodwood. However, the color patterns showed on this website may be a bit vary from the real product.
  • Q : What is the color available?
    A : We currently provide the following colors; natural, ivory, grey, brown, oak, black, white, antique white, white with brown spots, white with black spots, gold and antique gold. We are also able to stain any customized color.
  • Q : What is the finishing of the product?
    A : Normally, we have 2 types of finishing; Wax and Oil. For NC lacquer or Poly-urethane would be discussed case by case.
  • Q : How does the factory pack the product?
    A : We provide the loosen packing, bundle packing and carton packing, which is suitable for each items. Normally, we wrap each piece with cardboard and bubble sheet. Individual carton and wooden crate are available upon request with an extra charge depend on each item.
  • Q : Can the factory guarantee the breakage of products?
    A : We can not guarantee the breakage of the products after they leave our factory. However, most of the merchandise arrive safely at the final warehouse.
  • Q : What is the minimum order?
    A : A Full load of 20’ container is our standard minimum order. LCL shipment is negotiable.
  • Q : What is the volume for a container?
    A : For a 20’ container, it can be loaded approx. 26 cubic meters.
         For a 40’ container, it can be loaded approx. 55 cubic meters.
         For a 40’HC container, it can be loaded approx. 66 cubic meters.
  • Q : What is the production time?
    A : For 1x20’ container, it takes 6-8 weeks to produce after receipt of 40% deposit. For order less or more than 1x20’, we can tell the estimated delivery time after we have the buyer’s order confirmation.
  • Q : What is the term of payment?
    A : We need T/T deposit 40% when confirm order and T/T balance 60% 3 days before the on board date. The irrevocable L/C at sight term is only by discussed.
  • Q : Can the company issue the Certificate of Origin and/or GSP form A for the buyer?
    A : Yes, we do it for every shipment.
  • Q : Does the company have the fumigation certificate?
    A : Yes, we provide the fumigation certificate in every shipment.
  • Q : Is the insurance provided?
    A : Yes, Insurance is applicable upon request. Cost of insurance premium is on customer’s account.
  • Q : Can the factory provide the barcode label?
    A : Yes, we can do the barcode printing but cost of labels is on the customer’s account.
  • Q : How to visit the showroom?
    A : Please call or email to make an appointment. There is a map to our company shown on this website . We also provide the car service to pick up you from Chiangmai International Airport to our showroom. Hotel booking is willingly done upon request.